PRIVACY POLICY

Last updated: April 30, 2026

This Privacy Policy describes how Rio Grill (“Rio Grill,” “we,” “us,” or “our”), operated by Coastal Roots Hospitality, collects, uses, and shares information when you visit www.riogrill.com (the “Site”) or interact with us online. We are committed to protecting your privacy and handling your information responsibly.

Information We Collect

We collect information you provide directly and information collected automatically when you use the Site:

Contact form submissions: name, email address, phone number (optional), and the contents of your message.
Reservation and gift card requests: handled by our third-party providers (see below); we may receive confirmation details from those providers.
Newsletter signups: email address.
Automatically collected: IP address, browser type, device type, referring URL, pages viewed, and approximate location, collected via cookies and similar technologies.

How We Use Information

To respond to inquiries and reservation, event, or career requests.
To process gift card and rewards transactions.
To send marketing emails when you have opted in (you can unsubscribe at any time).
To operate, maintain, and improve the Site and our services.
To detect, prevent, and address fraud, abuse, or technical issues.
To comply with legal obligations.

Third-Party Services

We use trusted third-party services to operate the Site. Your information may be processed by these providers under their own privacy practices:

OpenTable — reservations and dining management.
Toast — gift card sales, rewards program, and online ordering.
SinglePlatform — menu display.
Google Maps — embedded location map.
Vercel — website hosting and analytics.
Supabase — secure storage of contact form submissions and content.

Cookies and Tracking

The Site uses cookies and similar technologies to remember preferences, measure traffic, and improve performance. You can disable cookies in your browser settings, though some Site features may not function as expected.

How We Share Information

We do not sell your personal information. We share information only with the third-party providers listed above, with affiliated Coastal Roots Hospitality restaurants when you opt in, and where required by law (for example, in response to a valid subpoena or to protect the safety of our guests and staff).

California Residents (CCPA / CPRA)

If you are a California resident, you have the right to know what personal information we collect, request deletion of your personal information, request correction of inaccurate information, and opt out of any sale or sharing of your personal information (we do not sell personal information). To exercise these rights, contact us using the details below. We will not discriminate against you for exercising any of these rights.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described above and to comply with legal, accounting, or reporting requirements.

Children

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top reflects the most recent changes. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

Contact Us

Rio Grill
101 Crossroads Boulevard, Carmel, CA 93923
Phone: 831.625.5436
Email: Events@CoastalRootsHospitality.com